DLF Shopping Malls partners with Inresto, to set up digital contactless dining across its malls

DLF Shopping Malls has partnered with Inresto to create a contactless dining experience at restaurants and food courts across its malls. Starting with DLF Promenade, the service will also be available at DLF Cyberhub, Horizon Plaza, DLF 5 and DLF Mall of India in the near future.

According to the company, "The digital technology will empower restaurants and food courts within DLF Shopping Malls to offer a seamless customer journey and a safe dining experience. With convenience features like digital menus, pre-ordering, table booking, digital payments and digital feedback”.

It will help food courts and restaurants in the mall to reduce the wait time to the minimum and enable restaurants to manage their operations at capacity (as per social distancing norms) through its table management software, it added.

Speaking on the partnership, Pushpa Bector, Executive Director, DLF Shopping Malls said, “As we start re-opening our malls, our utmost priority is to provide a secure environment for our guests. So, we have partnered with Dineout’s inresto technology for enabling a contactless F&B service. We want to offer an unparalleled experience to our customers which is driven by technology innovation and making their visits enjoyable without compromising on safety and hygiene.”

Using DLF Malls Lukout app or by scanning the QR code, customers can also browse digital menus, reserve tables, pre-order and earn loyalty points.

Ankit Mehrotra, Co-founder and CEO, Dineout said, “The post COVID era would see significant changes in malls from an operations perspective to comply with safe distancing measures within the mall. With our partnership, we are embarking our entry into retail space with inresto technology which will not only help in adjusting to the new demands but also managing the crowd and maintaining the social distancing within the food courts and in restaurants. Our product suite will ensure complete peace of mind for diners as they enjoy the exciting experience and create new memories at their favourite F&B outlets housed in DLF Shopping Malls portfolio."

Those looking for takeaways can simply pre-order, grab the items from the counter and check out by making contactless payments through their smartphones.

Restaurants within the DLF Shopping Malls portfolio will be integrated with AI-powered video solutions from Staqu which will render specialised analytics on restaurant operations and bring the live feed to the diners helping them monitor safety parameters in the kitchen, the company further stated.

A live stream of the kitchen proceedings will also be available to the end customer on the Dineout app and assure them of the hygiene compliance and sanitization standards.