HCL Care recognised as a leader in mobile and telecom services category

HCL Care, the consumer services business division of HCL Services (a wholly owned subsidiary of HCL Infosystems Ltd., announced that it won the "Best Retailer of the Year" Award in the mobile and telecom services category at the Asia Retail Congress 2015 held recently in Mumbai. The award was presented by Prakash Mohapatra, Global Retail Industry Marketing Manager, Big Data & Analytics Category, IBM to P. Seshachalam, Head of Operations, HCL Care.

Speaking on the occasion, Sharad Talwar, Head - HCL Care, said: "We are privileged to receive this esteemed recognition from Asia Retail Congress. It is a testament to our laser-focus on driving consistent service excellence in our work in this dynamic industry and establishing ourselves as a leader in this space. This recognition provides a great impetus to continue our journey to provide best-in-class services and create new benchmarks in after sales and support for the retail industry."

HCL Care has a network of over 300 service centres across 250 cities in India, and serves more than three million consumers in a year. HCL Care's Touch facilities comprise of contact centres, walk-in centres, onsite support, supply-chain operations, reverse logistics and repair factory services. HCL Care also handles after sales value added services like product training/returns handling, dead-on-arrival refurbishments, product swaps, refunds management, fraud detection and customer satisfaction tracking.