Danube Home collaborates with India’s Netcore for top-notch customer experience

The Netcore‘s AI-driven platform will assist in connecting the online and offline behaviour of consumers and offer a 360-degree view of each client profile.

UAE based omnichannel retailer, Danube Home has collaborated with India’s leading global martech platform, Netcore’s AI-powered automation platform “smartech”, to enhance consumer engagement and retain them through automated and customised campaigns.

“Retail is ushering in the next wave of customer engagement, and we believe that delivering consistent omnichannel campaigns is the secret sauce for any successful engagement and retention strategy. With Netcore, we aim to understand the user journey, find ways to drive engagement, and identify opportunities to cross-sell and upsell. We hope to astronomically scale our online user growth and retention,” stated Syed Habib, GM, Danube Home.

The Netcore‘s AI-driven platform will assist in connecting the online and offline behaviour of consumers and offer a 360-degree view of each client profile. The platform will also help Danube Home to deliver a consistent user experience with highly customized campaigns in all consumer touchpoints.

Abithab Bhaskar, CEO – International Business, Netcore Solutions, mentioned, “Omnichannel retail comes with a set of unique challenges stemming from natural data silos. A complex challenge to solve, given the scale at which these brands operate. Our expertise with similar challenges in the industry positions us to be the best-suited platform and team to not just navigate those challenges, rather use them as a lever to expedite a comprehensive customer engagement strategy.”