Last updated : February 24, 2018 2:50 pm
Vivek Bali, COO, Sephora India at Arvind Lifestyle Brands, presented detailed insights that highlighted the success of beauty business in India, while explaining the importance of creating an ideal brick-and-mortar experience as a beauty retailer.
After presenting the stark trend differences in mass and premium segments of beauty business, he indicated the fast migration trend from mass to premium is fueled by rising hygiene and beauty consciousness, changing demographics and increasing spending capacities. On talking about the ideal store experiences for beauty retailers, Bali suggested true experience of omni-channel, great selection at the store and true experience of test-and-try.