Last updated : April 09, 2021 10:24 am
The initiative offers various shopping options to customers that are inclusive of scheduling a ‘same day’ home delivery, store browsing, as well as a store pickup.
Watch and accessories brand FOSSIL has announced new M-commerce initiatives to provide its customers with an array of collaborative and convenient shop from home options via mobile phones. Using the all-new ‘Fossil WhatsApp Chabot’ tool, the customers can now immerse themselves in the retail store experience from the comfort of their homes, says the company.
The Fossil chatbot offers the following options on mobile phones:
Customers can make a purchase directly via WhatsApp. By simply opting for the ‘Browse Catalogue’ option, the customers can browse through Fossil’s entire range of products from the nearest retail store – watches, bags & wallets, and jewelry. Post selection, the customers can easily pay online and schedule a home delivery or a self-pick up at the store, as convenient. Additionally, the customers can opt to reserve the products for up to 48 hours without any additional costs.
As the brand continues to expand its presence in the country through its chain of partner channels, the products are ready to be delivered at the customers’ doorstep. The Fossil team assists the customers throughout the purchasing process via WhatsApp chat, a video or an audio call followed by scheduling an expedite delivery. The products reach the customers on the day of the purchase, by Dunzo/ Swiggy while ensuring all round safety.
*Only applicable within the same city
This helps customers block the calendar easily with the help of the chatbot to schedule a visit to the nearest Fossil store. In line with the social distancing norms, a maximum of three customer groups are permitted in the store, at a time. Each customer is provided with a time slot of 30 minutes to ensure a personalized and safe experience. As the health and safety of the customers as well as the staff members is of utmost importance, the process of sanitization happens thrice a day at the high contact zones as part of the extensive sanitization protocol that is in place.
This allows customers to browse the offerings of the retail store, shopping via a video chat is comfortable and safe.
This enables reviewing the catalogue from home, finalize a list of products and book a home appointment with the help of the chatbot.