Last updated : November 11, 2025 3:47 pm
As part of the agreement, TCS will help align operations across key business functions including retail, e-commerce, and marketing, increase efficiency, and accelerate Morrisons’ digital transformation.
Tata Consultancy Services (TCS) recently announced that it has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. As part of this agreement, TCS will help align operations across key business functions including retail, e-commerce, and marketing, increase efficiency, and accelerate Morrisons’ digital transformation.
The company says the engagement is focused on helping Morrisons advance its strategic priorities by enhancing operational efficiency, transforming its loyalty program, improving customer experience, and capturing greater market share. TCS will support this effort by delivering end-to-end engineering services—application design development, testing, and maintenance services, modernizing the legacy platforms, and embedding AI-powered solutions to improve service outcomes. TCS will also set up an automation factory and a Business Intelligent Command Centre (BICC) to enable a 360-degree operation view, proactive issue resolution, and more data-driven decision-making.
“These changes are designed to not only reduce service disruptions, manual interventions, and response time, but also deliver more consistent and engaging customer experience for shoppers. Further, TCS will be responsible for transforming the digital platforms in the areas of loyalty, marketing, e-commerce, and retail for Morrisons. This effort supports the grocer’s renewed operating model through AI, automation, and software engineering excellence to deliver new digital products at speed and bring industry-leading solutions to retail. With this initiative, Morrisons has been able to consolidate its vendor base and improve synergy across business areas, “ shares TCS.
Stuart O’Hara, Director of IT Operations at Morrisons, said, “TCS has consistently demonstrated deep domain expertise, technical capability, and a collaborative approach that aligns with our strategic vision. As we accelerate our digital transformation, we are confident that TCS’ automation-first approach and innovative operating model will help us deliver superior service quality, faster time-to-market, and meaningful value to our customers.”
The new scope builds on the success of ongoing digital transformation initiatives between the two organizations. Since 2014, TCS and Morrisons have partnered to drive growth and modernization across the retailer’s various lines of business. Notable programs include a supply chain transformation initiative that improved lead times, addressed stock availability issues, and reduced waste. Additionally, TCS collaborated with Morrisons to enhance the grocer’s HR experience by modernizing IT operations and Engineering practices.
Shekar Krishnan, Head of Retail – UK at TCS, said, “This expanded partnership is a testament to the strong relationship we have built with Morrisons over the last decade. By leveraging our automated solutions, deep retail domain expertise, and engineering excellence — all underpinned by a future-ready operating model — we are excited to drive large-scale transformation across digital, marketing, and customer engagement for Morrisons.”