Last updated : May 02, 2019 11:09 am
The just concluded Indian Retail and eRetail Congress witnessed participation of close to 100 speakers from noted retail brands, tech solution providers and payment enablers.
The summit, held over two days in Delhi, highlighted the need for personalized shopper journey, enhanced omni-channel capabilities, re-invented store environment to gear up for the next level growth and the need for tech intervention at every step to achieve these goals. Certain sessions focused at length on big data and AI-led automation, while some others addressed the question of how a consumer is expected to behave in a brick-and-mortar space in the age of digital. The convention also had various talks on easing out manpower resources in retail as well as payment innovations.