Honeywell and Google Cloud bring AI to in-store shopping experiences

Honeywell has announced the launch of an AI-enabled retail solution developed in collaboration with Google Cloud and 66degrees that leverages Google’s Gemini and Google Cloud’s Vertex AI platform to transform the in-store shopping experience for retailers worldwide. The Smart Shopping Platform helps shoppers easily locate desired products, compare similar items and quickly find relevant substitutions when products are unavailable, making in-store shopping more efficient and enjoyable.

“There is nothing more frustrating than roaming through a store unable to find the last item on your grocery list or forgetting the key part needed to complete a home repair,” said David Barker, President of Honeywell Productivity Solutions and Services. “The Smart Shopping Platform addresses these pain points, creating a better experience for shoppers. Retailers also benefit from an ‘out of the box’ AI solution they can implement without having to maintain a team of AI experts.”

The Smart Shopping Platform is a cloud-based solution that creates a seamless connection between a retailer’s digital data and the physical store environment. Built on Honeywell’s Mobility Edge™ hardware and software platform and enabled by Google Cloud’s AI technologies, it offers personalized guidance, real-time product information and dynamic recommendations that mirror the convenience of online shopping.

“The Smart Shopping Platform uses Google Cloud’s AI to turn Honeywell devices into intelligent companions for both shoppers and staff,” said Jose Gomes, Vice President, Retail and Consumer Packaged Goods, Google Cloud. “This collaboration integrates AI with specialized hardware to streamline operations inside the retail store and guide consumers through an efficient and delightful shopping journey. It’s a win-win that helps retailers increase basket size while building deeper customer loyalty.”

When using the platform on a Honeywell for Android device, consumers can link their loyalty accounts to immediately unlock personalized recommendations based on buying history, stated preferences, complementary products and available discounts and promotions. The Smart Shopping Platform can also provide step-by-step navigation through the store to help customers easily locate everything they wish to buy. If a specific product is out of stock, the system uses AI to suggest relevant alternatives, mirroring the convenience of e-commerce.

This launch is the result of the ongoing collaboration between Honeywell and Google Cloud to help advance computing across multiple industries. The Smart Shopping Platform will be available to customers beginning in February 2026.