Paytm Mall prioritizes essential products during COVID-19 pandemic

Paytm Mall has decided to help users buy essential products including household staples, healthcare, hygiene, personal safety products on its platform

Paytm Mall, owned by Paytm Ecommerce Private Limited, has announced that it is going to prioritize on fulfilling the most urgent needs of its customers during this countrywide lockdown.

The company has decided to help users buy essential products including household staples, healthcare, hygiene, personal safety products on its platform. It is working closely with government officials and logistics partners to ensure ease of deliveries and quick service.

The company would temporarily not take any new orders for products that fall in the non-essential categories including fashion, mobile, and accessories, white goods and electronics among others.

Srinivas Mothey, Senior Vice President, Paytm Mall said, "We are temporarily prioritizing our resources to serve products that are extremely critical for our customers including staples, packaged food, health, and hygiene products. These are extremely difficult times for the country and we want to ensure no one has to run pillar to post to look for essential items. This is our topmost and only priority till the time India is safe from this pandemic."

Paytm Mall is also speaking to all logistics partners in the country and tying up with them for the storage and delivery of essential goods. It will assist all small merchants on its platform to deliver essential goods.