Ospree Duty Free Mumbai marks a first with digital invoicing
By Retail4Growth Bureau | February 07, 2025
Ospree Duty Free, which has introduced digital invoicing at its store in Chhatrapati Shivaji Maharaj International Airport, has become the first duty-free retailer in India to make this transition.
Ospree Duty Free has introduced digital invoicing at its store in Chhatrapati Shivaji Maharaj International Airport, becoming the first duty-free retailer in India to make this transition.
“This pioneering initiative streamlines the shopping experience by reducing billing time by 60% while reinforcing Ospree’s commitment to sustainability by eliminating paper receipt,” shares the company.
With this launch, customers will now receive their purchase invoices via email, SMS, or WhatsApp, ensuring a faster, more convenient, and eco-friendly duty-free shopping experience. By significantly cutting down paper usage, informs the company.
Gaurav Singh, CEO of Ospree Duty Free, commented on the initiative, “As India’s first duty-free retailer to introduce digital invoicing, we are proud to set a new industry standard. At Ospree Duty Free, our focus is on enhancing customer experience while making responsible environmental choices. Digital invoicing not only saves time for travelers but also supports our vision of a smarter, more sustainable future in travel retail. This is just one of the many tech-driven innovations we are rolling out to redefine the duty-free shopping experience.”
The Mumbai store is the first in Ospree’s network to adopt digital invoicing, with plans to expand this across all Ospree Duty Free locations soon.
