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How D&P crafted a book lovers paradise in Toronto

By Retail4Growth Bureau | January 18, 2024

Dalziel and Pow shares with Retail4Growth details of a store design project for INDIGO book store in Toronto, which is all about creating a happy place for the true book lovers. 

Canada’s leading book retailer INDIGO approached Dalziel & Pow to create a concept for a key new opening in Toronto. This 16,000 sqft experience honours its Canadian roots and the community that makes each Indigo location a self-declared “happy place” for customers.

Indigo storefront

The concept is a book-lovers paradise in the heart of downtown Toronto where in addition to a range of 40,000 books curated for the location, shoppers can experience a paper & stationery shop, home fragrance counter and music corner, equipped with a juke-box, for a playful nod to the nostalgic. The entire space is surrounded by an abundance of curated books alongside a dedicated manga & graphic novel zone with space for customers to dwell.  The IndigoKids department includes a central hub, surrounded by books and toys for creativity, play and story-times. Indigo additionally partnered with Propeller Coffee Co. to offer a truck serving up pastries and coffee beverages while you shop.

Inside store look

The interior is lined with full height library shelving, covering all categories with an expansive range of 40,000 books. If the perimeter is dominated by a consistent presentation of the book range, the centre-floor is a flowing journey through various stand-out features. Individual offers are treated almost like 'pop-up' shops within the store, each having its own space created by open structures you can walk through or dwell within.

All timber perimeter walls are fixed, but floor-standing 'walls' are flexible, able to be locked and unlocked into a high-level frame for repositioning. Capsule lifestyle departments are spread around the perimeter, Manga (the coolest in Toronto), Art & Design, Travel, Lifestyle, Cookery...all categories combine the book offer with complementary gifting and accessories. The back of the space is an immersive Kids and Baby offer, with elements of play to entertain the younger visitors. This is an inspiring section for IndigoKids and Indigobaby which includes, in addition to a rich selection of books, an area for creativity and play.

People reading, checking the books inside store

Flexible event space is created to accommodate a calendar of activities, from craft classes to poetry readings. Visitors are encouraged to dwell with capsules of seating around the space in addition to the hospitality clustered around the Propeller Coffee Co. truck.

While not the largest store in the Indigo real estate portfolio, it is a showroom for the best and most popular products. Online browsing for books, ordering and collection are positively encouraged in the space. There is a dedicated online order pickup desk to accommodate the growing demand for pre-ordered items to be picked up in-store. The service desks are distinctive with their eclectic styling, creating a new 3D brand language for Indigo. There are also a number of new and unique tech and sustainability components, including:

Touch screen book recommendation tool that sorts books into genres and themes to help customers find their next great read.

Inside store look- Book shelves

Fujifilm GetPix Quick Kiosk which allows customers to upload photos from their devices and print them. Customers can also take photos in front of the Selfie Wall.

Deep Lake Water Cooling system harnesses the renewable cold temperature of Lake Ontario. Carpet tile in the IndigoKids section carries 84 per cent recycled content Store fixtures fabricated and manufactured locally in Georgetown & Scarborough, Ontario



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