If multibrand retail isn't opened, we'll continue with the format we've developed: Scott Price
By Jim Hollen | April 09, 2014
Interview with President and Chief Executive Officer, Walmart Asia

In its manifesto, the Bharatiya Janata
Party has opposed foreign direct investment (FDI) in multibrand retailing. And, surveys
have indicated it might form the next government at the Centre. What are your
thoughts in such a scenario?
We are actually happy with our cash and carry or wholesale stores. India will
continue to attract FDI. We respect India as a democracy… we are happy with our
current investment path.
So, what are your plans?
We are at 20 cash and carry stores in India. We took a pause (from end-2012,
when the latest store was opened) and now we have set a target to open 50 more
in the next four -five years. We
continue to be interested in India. If the government finds a way to open
multibrand retail, we will take a look at it. If it does not, we will continue
to focus on this format that we developed. I will be modest and not say that
we perfected the model in India. But we
have confidence in it and will continue
to invest.
Any of these 50 stores coming up this
year?
I don't want to talk about it yet. I promise you will get a personal invite for
the grand opening (laughs).
Can you indicate where the next store is
going to be?
No, it's a secret!
You mentioned last year that "FDI has
passed", showing you were disappointed. You're now saying you are happy with
cash & carry. But are you not disappointed that multi brand FDI isn't
happening the way you had expected?
My statement last year was around the processes (around the multibrand policy).
But I think you have to be optimistic about India. It is an exciting
opportunity, leading forward to the heart of the globe. Also, one must compete
in investment against countries around the world.
In recent months, Walmart has been
through many controversies and there
have also been reports of job loss. What was the job loss at Walmart India?
Yes, there were job losses when we made a transition into two separate
businesses, after we broke off with Indian partner Bharti. That was unfortunate
but part of transition. However, I believe every individual was treated
respectfully. For me, it was a one-time event. If I look to the opportunity
over the next five years, with those 50 stores,
Walmart will be an incremental
employer in India.
What is the investment Walmart plans to
make in India?
That's a competitive piece of information I'm not willing to share.
Has the top management ever thought of
an exit from India because of policy problems?
Did you so far have to exit any region because of policy inconsistency?
We have never considered leaving India and as I said, we are committed to
India. There are a few countries we have exited for commercial reasons — we
looked at the competitive landscape and took a decision. We have never left a
market for the reasons you asked me.
What about Walmart's e-commerce plans?
You are focusing on e-commerce big time in other regions, including the US. In
India, how does it look?
We are in the process of launching e-commerce in cash & carry stores or B2B
(business to business). That will cater to kirana stores and other business
members, enabling these to shop online. So, it is ironic that there's a view
that modern retail will kill kirana stores.
What are the other e-commerce models you
could look at?
There's a marketplace model and there are competitors in that. The marketplace
is not as efficient as the third model, which will be B2C (business to
consumer) e-commerce. B2C e-com allows an efficient supply chain, supplier
development, distributing centres and delivery network. Recently, in
conversations, we heard e-commerce FDI
might be allowed. It is positive; it allows investment into India, it will
create jobs.
Until B2C FDI is allowed in e-com, will
you open B2B e-com and also marketplace? And, how soon will B2B e-commerce come
to India?
We are launching a trial for B2B
e-commerce this summer and we would expect to extend to all stores after we
have successfully launched the trial. But at this time, we have no plans for
marketplace.
On your partnership with Bharti, when
you broke off, what was the real problem? Was it only because the retail policy
was not conducive?
Somebody asked me why we divorced
Bharti. Divorce is the wrong word.
Divorce usually means you are getting married to someone else. We began
the partnership on the basis of respect
and I believe we have respect on separation.
We're waiting to understand as to how much multibrand retail might or might not move forward.
Have you felt let down by the way the (present) UPA government worked on the policy?
Disappointment is not the right word. We have respect for democracy.
Have you initiated any discussion with BJP leaders, including their PM candidate, Narendra Modi?
I have not been to India for a couple of months. When the time is right, we will have discussions, depending on how the FDI dialogue goes.
When is your next visit to India?
I'm not allowed to answer that.
Whom do you think will form the next government in India?
I have not had the time to think of Indian politics (laughs).
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