Tradexa unveils WhatsApp commerce platform

Tradexa, the leading omni-channel commerce platform catering to distributors, retailers, and B2C brands, has announced the launch of its innovative WhatsApp Commerce, Marketing & Support platform. 

"The WhatsApp Commerce, Marketing & Support platform is a game-changer for entrepreneurs and small businesses, providing them with the necessary tools to succeed in a digital-first world," says Ramesh Jhajharia, Co-Founder and CEO of Tradexa.

The WhatsApp Commerce, Marketing & Support platform is strategically crafted to offer a seamless experience for entrepreneurs whose primary retail channels include Instagram, Facebook, and other social media platforms. “By harnessing the power of this platform, entrepreneurs can establish a strong product presence, streamline order management processes, and efficiently address customer inquiries using automated responses tailored to frequently asked questions about their offerings,” says the company statement.

Tradexa says it provides extensive support and training to clients and their customers at an unparalleled value-driven price, starting from just Rupees 290 per month. This eliminates the need for investing significant time, energy, and resources in maintaining a website to manage products. Entrepreneurs can now focus solely on leveraging WhatsApp to drive sales and provide top-notch customer support, without the hassle of managing a dedicated website.

In addition to its current capabilities, the WhatsApp Commerce, Marketing & Support platform will soon integrate with WhatsApp ads, Instagram ads, and other social media ad portals, enabling entrepreneurs to reach a wider customer base at minimal costs. “As businesses scale, entrepreneurs can seamlessly transition to other systems offered by Tradexa, scaling up to Rs 1000 Cr of business without migrating to any other platform or technology, ensuring sustained growth without complexities,” informs the company.

Key features of the WhatsApp Commerce, Marketing & Support platform include:

• Catalogs for customers to browse products directly on WhatsApp
• Seamless order placement and payment processing
• Real-time updates on order status and delivery
• Data tracking and CRM integration for targeted marketing
• Automated customer support with customizable responses
• Team collaboration features for efficient task management