Contactless Future : DotPe to enable contactless dining and take-aways at Nexus Malls

With malls operating under specific safety guidelines issued by the government for the past one month now, social distancing has become a key concern for all the food vendors at the food courts. To help their customers avoid queues and chaos in such areas, Gurgaon-based O2O commerce and fintech platform DotPe has partnered with Nexus Malls.

A technology startup, DotPe provides neo digital transformation and commerce solutions to restaurants and F&B brands. By offering its QR code & WhatsApp based SCAN-ORDER-PAY solution, direct communication & digital ordering management technology, it can assist food courts to ensure streamlined business operations while following the social distancing norms.

As part of its association with Nexus Malls, DotPe has placed a common QR code across various floors of the mall. Guests can scan the QR code placed on the tables and view the menu of all the restaurants through their phone browsers just like an e-commerce catalogue. Order-related communication will further happen over the guests’ WhatsApp number.

Speaking on the association, Shailaz Nag, Co-Founder and CEO, DotPe said, “By using our Digital Ordering solution, customers can avoid multiple human interventions. We have one QR code for all the food brands, which can be quite convenient for the customers who want to order food from their favourite vendors but end up avoiding the queues, being worried about safety. By adopting our solution, the merchants have also seen their cart values increase owing to variants push on every order by default irrespective of human intervention”.

Jayen Naik, Senior Vice President, Operations and Projects at Nexus Malls, said, ‘’At Nexus Malls, the safety of our patrons, retailers and staff is paramount. We are working with all our retail partners to ensure the experience at our malls is as contactless as possible. With DotPe, we have found a reliable partner who is able to provide a contactless food ordering platform across our malls wherever dine-in is permissible. We are certain, the patrons and our food court partners will find the solution provided by DotPe will be mutually beneficial to all stakeholders.’’

Currently, used by prominent food & beverages chains like Starbucks, McDonald's, Haldiram’s, Social, Chilis, Barista, Cafe Delhi Heights to name a few. DotPe envisions onboarding 1 million merchants over the next few months to leverage its contactless dining solution and revolutionise retail and dining in the country.