UST introduces frictionless shopping solution to improve store check-out experience

UST, a digital transformation solutions company, recently announced the launch of the UST Walk-In, Walk-Out frictionless shopping solution. In response to the COVID-19 pandemic, this new contactless solution eliminates long checkout lines and waiting times. As a result, retail customers get a shopping experience that allows them to walk into a store, grab their items and immediately walk out.

The technology behind UST Walk-In, Walk-Out is a unified integration of Artificial Intelligence, sensors and cameras working together to enable the core features. Customers enter the store by scanning a QR code in the mobile app, selecting desired items from the shelves and receive a digital receipt after exiting. The solution implemented by UST can be installed and functional in a little as eight weeks.

“It’s all about accessibility, convenience, and most importantly – safety,” said Mahesh Athalye, Senior Director and Go to Market Leader of UST Walk-In, Walk-Out. “With the solution, profits can be maximized, and customer experience improved – all as a result of the 24/7 access, and no checkout lines. UST Walk-In, Walk-Out empowers companies to drive and reap the rewards of new technology and its impact on their bottom lines.”

UST is implementing this end-to-end shopping solution for customers that include grocery retailers, convenience stores, cafeterias and grab-and-go food stores at airports and universities in markets across the U.S., Asia and Europe. With the solution, retailers can integrate with other retail technology solutions that UST offers such as UST Healthy Store, UST Chatbot and UST RapidCEL.

“In this new normal, customers are concerned about their personal risk and those of their communities. The big challenge has been implementing this in a safe, fair, and equitable way,” said Krishna Prasad, Chief Customer Officer and Head of Retail at UST, “For businesses looking to drive profits, delight customers and gain a competitive edge, making an investment in frictionless shopping is the critical next step. It aligns with the new realities for global retailers to instill consumer confidence.”